FRONT OFFICE ORGANIZATION
It is the process of understanding the job, dividing the job into small components, groupingresponsibilities & authorities among staff, establishing relationships in the activities and staff for the achievement of common goal. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Nearly all activities done by the front office interacting with guests, may it be direct nor indirect. That is why a front office plays an important role in the operation of hotel. During check-in, a front desk agent will verify a guest’s method of payment and types of room the guests are seeking. The front office could also be called the heart, the hub & nerve center of all guest activities. Hence, the front office department could be said to be the most vital part in the operation of a hotel. Every activities in a hotel starts from the front office since it is where all activities with guests starting from when guests